Non-Discrimination Statement

This is a working statement. Sidekick Sitter is in pre-launch. We update it as the platform develops. Continued use after we update means you accept the updated version.

Our commitment

Sidekick Sitter does not discriminate in matching, booking, onboarding, or service delivery on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, military or veteran status, or any other category protected by federal law or the Idaho Human Rights Act. We apply this commitment to families who use the platform, to sitters listed on it, and to anyone who interacts with us in connection with the service.

Beyond not discriminating on these bases, we operate the platform as we judge best. We can decline to provide service or end an account for any non-discriminatory reason — fraud, abuse, payment failure, safety concerns, repeated low ratings, or because we just don't think the match works.

About our sitters

We mention this here because a sitter is an independent contractor — not our employee. The sitter's conduct on a booking is the sitter's responsibility. What we do is run the platform that connects you. Sitters are independent contractors — off-duty professionals (RBTs, DSPs, paraeducators, SpEd teachers) spending personal hours as qualified sitters through this platform. They are not performing their day-job work here. Companionship and supervision only.

What this means for families

• We serve families across the Treasure Valley regardless of background. Race, religion, national origin, language spoken at home, family structure, disability, and the other categories listed above never affect whether you can sign up, what tier you can choose, or how a booking is handled.
• You have the right to tell us what you need in a sitter. Preferences like the language you'd like spoken in your home, prior experience with autism or another specific profile, comfort with certain routines, or a preferred age range — those are real preferences and we honor them.
• Families can describe what they need; sitters can decide whether they're a fit. When a sitter says they can't meet a specific accommodation, we honor that. We don't override either side's judgment.
• If you believe you were not served fairly, tell us. See How to raise a concern below.

What this means for sitters

• We onboard sitters based on credential, background check, references, and the required 2-minute intro video. We do not consider any of the protected categories listed above.
• Sitters can decline a booking for legitimate, non-discriminatory reasons — a scheduling conflict, a location outside the travel radius they set, an honest acknowledgment that a kid's specific needs are outside what they can support that day. Honest no's are welcome.
• Sitters do not need to give us a reason for every decline. We watch for patterns. We use our judgment about what counts as a pattern and what to do about it.
• Sitters who experience discrimination from a family on a booking should report it. We will take it seriously and we will not penalize the sitter for reporting.

How matching works (transparency)

Our auto-match looks at: sitter availability, travel radius from the booking address, prior bookings between your family and that sitter, preferences you have set, the age ranges the sitter has said they prefer to work with, and sitter performance signals (rating, completion rate, recent incident history). It does not consider any of the protected categories listed in Our commitment. The match algorithm is part of our platform and we may change it any time, for any reason.

Sitter declines and family declines

Families are free to browse and select any active sitter. If the auto-match suggestions don't feel right, you can choose someone else — no explanation needed. Sitters can decline a request without explanation too. We watch for persistent decline patterns on either side and review them as described above. The point is to keep the platform open and fair, not to force any one booking.

We may take action up to and including delisting a sitter or closing a family account. We don't owe an explanation, and we use our judgment.

How to raise a concern

If you believe you were treated unfairly — as a family, as a sitter, or as someone applying to be one — email us at hello@sidekicksitter.com with a subject line of "Concern" or "Non-Discrimination." Tell us what happened and when.

We don't retaliate against people who raise concerns in good faith — that's not who we are. We use our judgment when sorting out what happened and what to do about it. Investigations are informal, may involve speaking with the people involved, and don't produce a written report unless we think one is warranted.

Our decisions on these matters are final.

Federal and state authorities

You also have the right to contact the authorities directly. The U.S. Department of Health and Human Services Office for Civil Rights, and the U.S. Department of Justice (for issues that may fall under Americans with Disabilities Act Title III public accommodations), handle federal complaints. In Idaho, the Idaho Human Rights Commission handles state-level complaints. Their contact information is [TBD verified contact info] — we will list it here once counsel has confirmed the current address, phone, and intake procedure. Nothing on this page is legal advice; for that, please contact one of these authorities or an attorney.

Platform discretion and law that governs

We provide the platform "as is," as we judge best from day to day. We may change features, policies, fees, sitter availability, or service in any market at any time. By using the platform you agree that Idaho law governs your relationship with us and that any dispute is brought in Ada County, Idaho. If any part of this statement is found unenforceable, the rest stays in effect.